You’ve got questions, and we’ve got answers. We’ve put together easy-to-follow manuals, guides and video modules to help you get up to speed quickly and painlessly.
As an OrcA user, you’ll get professional grade training to get you started, but you’ll also have access to a burgeoning knowledge base that will put the answers to your questions, plus helpful tips and suggestions, right at your fingertips.
Sometimes you need a little hand-holding, and sometimes it’s your system that needs a little TLc. Anytime you have a question or technical issue, just call our support line and you’ll be connected to a live, knowledgeable support person who will answer your questions personally and walk you through any current or potential issues. Or enter a support ticket online and we’ll get back to you with the answers and/or support you need.
Every OrcA system is equipped with a network enabled remote connection that links directly to Delfin headquarters. When you call for service, a Delfin engineer will log in to your OrcA system remotely and quickly and accurately diagnose any errors, malfunctions or service issues.
At Delfin, nearly all system problems are successfully repaired via our remote service. However, mechanical issues which cannot be repaired over-the-air, are assigned an on-site tech who is dispatched promptly to diagnose, repair, and optimize the Orca system right at your location
Once your issue has been successfully diagnosed, Delfin will further utilize the remote connection to perform the necessary repairs and maintenance your system requires. This efficient remote service allows you to maintain productivity and keep your equipment running without skipping a beat.